Events

David Hicks, CEO Mulberry Consulting. will be running the Customer Experience Consortium event and chairing the customer stream at CTAM EuroSummit from 22 to 24 September in Budapest.

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David Hicks, CEO Mulberry Consulting, will be speaking at the Customer Experience Summit, Barcelona on 28 and 29 September 2010. We'll also have a stand so please do come along to see us.

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On Thursday 24th June, Mulberry Consulting held one of its regular practitioner calls. The call was very well attended by a great many practitioners from a variety of sectors internationally. Nick Bradley (Group Marketing Director City & Guilds and until recently Marketing Director at Getty Images) and Charlie Swift (VP, Database Strategy and Marketing, Hearst Magazines) combined to share best Customer Experience practices from the publishing and media sectors; there then followed a session with the speakers taking questions submitted by the practitioners.

There will be a short break over the summer with the next call scheduled for September 2010. To register an interest in joining the next call please contact us.

David Hicks, CEO Mulberry Consulting, was in the chair at the 3rd Annual Driving Loyalty in Telcoms conference in Budapest, Hungary on the 3rd and 4th June 2010.

On Tuesday 25th May, Mulberry Consulting held 2 of its regular practitioner calls. The calls were very well attended by a great many practitioners from a variety of sectors internationally. Radu Topliceanu (Mass Customers Area Director, Raiffeisen Bank), Alex Matthews (Head of Service Quality, Group Customer Experience, HSBC), Cathy F. Burrows (Director-Marketing Services RBC Royal Bank) and Richard McLaughlin (Chief Marketing Officer, Citi Cards Canada Inc.) combined to share best Customer Experience practices from the insurance sector; there then followed a session with the speakers taking questions submitted by the practitioners.

Participation in the calls is by invitation only. To make sure you don't miss out on the next calls on 24th June be sure to get in touch on the contact us page.

On Thursday 29th April, Mulberry Consulting held 2 of its regular practitioner calls. The calls were very well attended by a great many practitioners from a variety of sectors internationally. Rod Butcher of Aviva, Darren Cornish of AXA, Jane Parry of Skandia International and Paul Fletcher of Aviva Canada combined to share best Customer Experience practices from the insurance sector; there then followed a session with the speakers taking questions submitted by the practitioners.

Participation in the calls is by invitation only. To make sure you don't miss out on the next calls on 25th May be sure to get in touch on the contact us page.

On Tuesday 30th March, Mulberry Consulting held its regular practitioner call. The call was very well attended by a great many practitioners from a variety of sectors internationally. Kerry Munro shared his thoughts on delivering an integrated online and offline end to end customer experience; there then followed a session with Kerry taking questions submitted by the practitioners.

Participation in the calls is by invitation only. To make sure you don't miss out on the next call on 29th April be sure to get in touch on the contact us page.

On 26 January Alvin Jackson, Director at Mulberry Consulting, was part of the panel on this free to attend Webinar. The topic was the importance of focusing on the customer, particularly when the going gets tough. This was a great opportunity to learn from industry experts and from others in the sector.

To view the webinar visit the Post Webinar website

On 15 December 2009 Mulberry Consulting held its monthly Practitioner Calls. The call was attended by practitioners from around the world from the financial services, telecommunications, and IT services sectors with the focus on "What do you wish for in Customer Experience in your company in 2010?"

Participation in the calls is by invitation only. To make sure you don't miss out on the next call be sure to get in touch on the contact us page.

On 10 November Mulberry Consulting held our regular monthly practitioner call, featuring Jennifer Ames-Karreman from Starbucks and Kathy Haley from Canada Post who shared their views on how to renew and energise staff to deliver an optimal customer experience - especially in tough times.

To join future practitioner calls please contact us.

Mulberry Consulting facilitated a panel discussion on the topic of “Using Customer Experience to Compete” at the EuroSummit'09 in Lisbon where many of the leading players of the European cable industry were in attendance. Given the current economic realities, the cable sector is paying increasing attention to the customer experience as a means to address reduction in churn, increase acquisition and optimize cost.

On 29 September Mulberry Consulting held our regular monthly practitioner call, featuring Jane Read from O2. Jane talked about how O2 has put the customer at the heart of the business, stimulating a lively discussion.

To join future practitioner calls please contact us.

On 30 July Mulberry Consulting held 2 practitioner calls on the topic measuring the customer experience. The calls featured Federico Cesconi who shared the work done at Cablecom Switzerland on customer feedback management.

Senior Consultant, Andrew Pound, gavethe keynote address at Australia's leading annual event for the marketing community. He be unveiled insights into Customer Experience and how today's marketers can use this major lever to drive higher profits and create far greater employee and customer engagement: valuable learnings in the economic downturn. Click here for a summary of the conference programme

http://www.admaforum.com/conference-programme.htm

On 24 June Mulberrry Consulting held its regular practitioner calls. The calls featured Craig Lee from Emirates who presented the work that the Emirates Group has done on mapping the customer experience, assisted by a team from Mulberry Consulting. The calls were attended by over 30 practitioners from all over the globe, all of whom found Craig's insights particularly useful.

The practitioner calls are by invitation only. To receive an invitation to the next call please contact us.

On 20th May Andrew Pound, Senior Consultant at Mulberry Consulting, addressed leading retailers at the Hilton Park in Nicosia. The Retail Forum has been established as the leading annual gathering of retail professionals in Cyprus, where delegates can learn about trends, best practice techniques, technical developments and tools in all things retail. Download the conference programme.

Mulberry Consulting was proud to sponsor the European Customer Experience World, held on 20 and 21 May 2009 at the Radisson Heathrow. Delegates at the event were able to learn from leading customer experience practitioners and to share ideas and experiences amongst themselves. To learn more please contact us. Details of the conference can be found here.

On 27 May Mulberry Consulting held its monthly call with Customer Experience Practitioners. It was attended by colleagues from a range of sectors from around the globe, who shared current challenges and discussed possible ways forward.

Participation in the calls is by invitation only. To register an interest in attending the next call please visit on Contact page.

Mulberry Consulting will be participating in the conference of the Direct Marketing Association of Toronto (DMAT).

Mulberry Consulting will be holding two invitation only senior executive briefings in London, featuring global leaders in customer experience excellence. The first, with Starbucks, is on 6 October 2008 and the second, featuring Disney, is on 25 November 2008.

David Hicks, CEO, Mulberry Consulting will be the Event Moderator for the 2nd Optimising Customer Experience Forum in Rome.

We have negotiated a discounted rate for Mulberry Consulting contacts. Please contact us for more information on the special deal.