A wealth of expertise

The Mulberry Consulting team combines an impressive mix of thought-leading expertise and proven experience that spans many skill sets and sectors; our knowledge and insight enables us to really add value to, and develop opportunities for, your business.

We guarantee that we will be as passionate about your business and your customers as you are, and that we will see things from your perspective in order to find the right solution for your organisation. We adapt to our clients' needs - we don't expect you to adapt to ours.

David Hicks Chief Executive Officer

David has over 20 years' experience of designing customer experience programmes. He has led many major customer-focused change programmes and his experience covers the financial services, auto, retail, publishing and technology sectors in the UK and abroad. As a board level executive at The Royal Mail, he built and deployed a service specification used by 280,000 staff nationwide.

David has an MBA from the IBM Business School at Southampton University and a post-graduate diploma in Strategic Marketing at Harvard. A respected and accomplished speaker and writer on CRM and Customer Experience, David regularly speaks at events all over the world.